Student Services
AN INDEPENDENT POINT OF CONTACT
The MDIS College Student Services Unit gives students a single point of contact for all feedback. If you have any issues you wish to raise with MDIS College, or if you have suggestions on how we can improve, there are four ways in which you can contact us.
Step 1
You are always welcome to speak directly to the Student Services Officer/Executive in charge of your course or contact them through the following numbers. They will do their best to resolve your issues within the next working day. Kindly provide us with your name, contact details and course code in all correspondences.
MDIS College Hotline : 6796 7774 / 6796 7782 / 6796 7838
MDIS College Fax : 6796 7700
Step 2
If the Student Services Staff is unable to assist and you are dissatisfied, you may raise the issue to the Manager. The Manager will provide opportunity for discussion and review, and will respond to you within the next working day. If an issue cannot be resolved immediately, you will be informed within the next working day and the on-going process will be explained to you. We hope to solve issues raised within 14 working days.
You may wish to contact:
MDIS College Manager - Mr Kumaraesan
Direct Line: 6796 7785
Fax: 6796 7700
Email: kumaraesan@mdis.edu.sg
Step 3
If your problems are still unable to be resolved by the Senior Manager, you can further appeal to the Senior Director. The Senior Director will take the necessary action and revert to you in writing within the next working day. If an issue cannot be resolved immediately, you will be informed by the next working day and the on-going process will be explained to you. We hope to solve issues raised within 14 working days.
You may wish to contact:
Senior Director - Ms Tan Gek Khim
Direct Line: 6796 7601
Fax: 6796 7602
Email: gekkhim@mdis.edu.sg
Step 4
If none of the above are able to resolve your problems, you may also contact our:
Secretary General - Dr Theyvendran, PBM
Tel: 6294 7227
Fax: 6293 3826
Email: md@stamford.com.sg
or
President - Dr Eric Kuan
Tel: 6278 8000
Fax: 6278 5312
Email: erickuan@mdis.edu.sg
In the event that the student and MDIS College are unable to resolve a dispute, the student and MDIS College shall refer the dispute to the CASE Mediation Centre for mediation prior to instituting any legal action. For more information, please refer to CASE website at www.case.org.sg
We appreciate the valuable feedback of every student, as it is through such feedback that we can continuously improve on our services. We thank you for giving us a chance to serve you better. MDIS College cares for you and we sincerely hope that you will have a pleasant learning journey with us!