Grievance and Dispute Resolution

MDIS is committed to providing prompt and efficient channels for students to provide their feedback and concerns/grievances.

Concerns/grievances relating to the students’ educational experience for both academic matters (e.g. appeals against results, expulsion, suspension, etc) and non-academic matters are addressed and resolved in an objective, fair and reasonable manner. Where MDIS College's procedures exist for dealing with students’ disciplinary and academic matters, then these procedures will take precedence over the grievance and dispute resolution procedure.

For student discipline-related matters, MDIS College Pte Ltd will determine the disciplinary action over any misconduct by taking into consideration the seriousness of the alleged offence, the risk or harm involved and if the conduct is detrimental to the reputation, interest or welfare of MDIS and its students.

Students seeking resolution of their concerns/grievances should follow the steps outlined below. These steps have been put in place to facilitate resolution with minimum delay and inconvenience to the students.

Step 1:

If you have any concerns or grievances, you should discuss it with the Assistant Academic Manager in charge. The Assistant Academic Manager will investigate and provide a resolution within 1 - 3 working days. Significant effort will be placed in seeking a resolution at this level.

Kindly provide your full name, contact details, batch code and course title in all of your correspondences.

Contact details:

Ms Juliana Juma'in (Assistant Academic Manager, MDIS College)
DID: (65) 6796 7784
Fax: (65) 6796 7909

Step 2:

In the event that the assistance rendered is unsatisfactory, the student may raise the matter to the Head of School, MDIS College. The Head of School, MDIS College will investigate the matter and provide a resolution within 1 – 5 working days.

Contact details:

Mr Alex Lim (Head of School, MDIS College)
DID: (65) 6796 7785
Fax: (65) 6796 7909

Step 3:

If an amicable resolution cannot be reached, the student may also escalate the matter to the Senior Director of Communications. The Senior Director will provide a resolution within 1-5 working days.

Contact details:

Ms Jesline Wong (Senior Director, Communications)
DID: (65) 6796 7004
Fax: (65) 6796 7902

Step 4:

In the event that the student still renders the resolution by the Senior Director of Communications unsatisfactory, he/she may appeal to the MDIS Senior Management, namely the Secretary-General. The MDIS Senior Management will offer a final resolution within 7 working days from the date of the appeal to the Senior Management.

Contact details:

Dr R. Theyvendran, PBM (Secretary General)
DID: (65) 6794 7227
Fax: (65) 6293 3826

In the event that MDIS College and the student are unable to resolve a dispute amicably, either party may refer the matter to the Singapore Mediation Centre or the Singapore Institute of Arbitrators through the CPE Student Services Centre.